Frequently Asked Questions

Answers about appointments, delivery, payments, returns, and more.

Where are you located?

Our showroom is located at 5410 Newport Drive Unit 29 Rolling Meadows, Illinois 60008. We are open by appointment only.

Schedule an appointment

Can I come see a couch in person?

Yes! Use the Schedule an appointment tab in the menu and we’ll make sure the piece you want to see is on the floor when you arrive.

Schedule an appointment

Do you offer delivery?

Yes! We offer white-glove delivery on all of our items. For items that are in stock, we deliver within one week. For items that aren’t immediately in stock, we’ll provide an estimated timeline and keep you updated.

How much is delivery?

Delivery is $199 within 30 miles of our showroom. Additional fees may apply for deliveries over 30 miles. Pickups at our warehouse are welcome and avoid delivery charges.

Can I pickup my order?

Prefer to pick up? Come to our warehouse and we’ll help you load the furniture into your vehicle or trailer.

How do I know the condition of the item?

Each item is listed appropriately under new or liquidation on our menu. If you’re ever unsure, send us a message and we’ll confirm details.

What are my payment options?

We accept Zelle, Venmo, Check, Cash, and also offer checkout with credit/debit cards. Financing is available through Shopify on eligible purchases at checkout. Some payment types may include processing fees.

Can I return my order?

All sales are final on liquidation items. New items are eligible for 100% refund at ther time of delivery. Items are not refundable after they have been delivered.

How long do custom orders take?

Custom orders typically require a 8-week lead time.