Frequently Asked Questions

Answers about viewing, delivery, pickups, payments, returns, and more.

Can I come see a couch in person?

Yes! Use the Schedule an appointment tab in the menu and we’ll make sure the piece you want to see is on the floor when you arrive.

Book a viewing

Do you offer delivery?

Absolutely. Delivery is based on the item’s availability and our calendar. Everything listed on our website is in stock; we’ll try to schedule delivery ASAP. We’re both full-time firefighters, so we sometimes work around shift schedules, but we have helpers to keep things moving.

How much is delivery?

Delivery is usually $200 and may vary by distance and item. We’ll confirm the exact rate when we schedule. Pickups at our warehouse are welcome and avoid delivery charges.

In-home setup & haul-away?

Yes—in-home setup is available. We also offer free haul-away of your old sofa/couch if it’s in sellable condition. Other items may be eligible—just message us for details.

Pickup & loading help

Prefer to pick up? Come to our warehouse and we’ll help you load the furniture into your vehicle or trailer.

Condition & transparency

Each listing states whether it’s a new piece, used piece, liquidation, or a return from a high-end brand. If you’re ever unsure, send us a message and we’ll confirm details.

Are used couches cleaned?

Yes. Any used couches are professionally cleaned before sale unless the listing says otherwise.

Payments & fees

We accept Zelle and cash. Other payment types (like credit cards) may include processing fees. Sales tax applies at sale.

Returns

All sales are final on used/liquidation pieces. New couches are returnable and subject to a restocking fee; refunds are issued as store credit.

Custom orders

Custom orders typically require a minimum 4-week lead time.