Delivery Policy

At The Couch Brothers, we personally handle every delivery to make sure your furniture arrives safely and smoothly. We’re based in Rolling Meadows, IL and deliver throughout the Chicagoland area. For locations farther out, just text us and we’ll let you know what’s possible.

Delivery Fees

Our standard delivery fee is $199 for deliveries within 30 miles of our showroom. Deliveries outside our standard delivery range may include an additional travel charge.

Scheduling Deliveries

We schedule deliveries directly through text message after purchase. This keeps communication quick and simple.

We provide a 1-hour delivery window and will update you if there are any delays or if we need to reschedule.

White-Glove Delivery

Your delivery includes us bringing the item inside and setting it up in the room of your choice.

Customer Responsibility

Please make sure the space is ready before we arrive. We recommend:

• Measuring doorways, stairways, and hallways to ensure the item will fit.
• Clearing walkways and where the item will go.
• Protecting walls or floors if you are concerned about tight spaces.

Delivery Damages

If damage occurs during delivery due to our handling, we will address it and resolve the situation professionally.

Questions?

For delivery questions or scheduling, text us at 847-595-0684. We will respond as soon as we can.